Reservations: In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability.
*Please notify us of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
Cancellation Policies and Fees: Because at Soak Spa we want you to feel completely at ease and relaxed, we reserve a time that is special and meant only for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. A card must be put on file at time of booking to hold your appointment. Cancellations of less than 24-hours will be charged a 50% fee. “No-shows” will be charged the full amount of the scheduled treatment. Any Gift Certificates on file will be reduced by the appropriate amount.
Cell Phones: We kindly ask that you turn your cell phones and pagers to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa.
Prices and Services: Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
Gift Certificate Policy: Gift Certificates are available in any amount and may be purchased at the spa in person or by phone at 970-377-9868 or you may contact us via email at email@example.com. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment. Gift Cards expire 12 months after purchase date.
Series of Treatments: We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value.
Gratuity: Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is, of course, at your discretion.
Check in: We ask that you please arrive 10-15 minutes prior to your appointment time. If you are a first-time client, a profile form will be completed prior to service. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply.
Personal Belongings: Please leave all jewelry and valuable items at home. Soak Spa is not responsible for lost or misplaced items.
Spa Promotions: Spa specials cannot be used in combination with any other offer, promotions or third party gift certificates.
Return Policy: It is our mission to provide you with the highest-quality of skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately we cannot provide cash refunds for returned products. Instead, a spa credit will be provided for any returned products to be used on any other products or spa services available here at Soak Spa.
Children & Teens: The minimum age requirement for services is defined by local, city and state ordinances. Children under 12 are not permitted in service area or treatment rooms. Please arrange for childcare prior to your visit.